As highly-experienced principal contractors, our team at CTS meticulously plan and manage projects, from new builds to refurbishments and upgrades, throughout design, planning and delivery.
We develop bespoke programmes, issued to all contractors and clients, setting out detailed phases of work and timescales from start to finish, ensuring every aspect of a project is fully considered, planned and overseen.
We recognise that maintaining trading operations is critical during refurbishment or fit-out projects. That’s why our project management approach is built around flexibility, precision, and minimal disruption. Through carefully planned phased programmes and 24-hour working schedules, we ensure progress continues seamlessly without interrupting day-to-day business. Our teams are highly experienced in managing live environments, coordinating all activity to align with your operational hours. Whether it's overnight work, early starts, or weekend shifts, we tailor every aspect of the programme to keep your site open, safe, and fully functional while we deliver high-quality results on time.
As clients, you’ll be involved in regular briefings, at every stage of development, allowing you to see just how smoothly we are running your project.
By using a dedicated project management team for each individual client, we build excellent working relationships and gain a more in-depth knowledge of the specific elements and demands of the project.
Dedicated project and site managers are appointed, ensuring a single point of contact at all times for clients, with the progress of each project continually monitored and updated on our management system.
This ensures detailed planning and the sharing of resources, giving our project managers – and our clients – immediate access to all documentation, plans, programmes and specifications, at all times.
Our ‘Touchpoint’ project management system enables us to efficiently plan and coordinate all activities at each stage of a project, enabling smooth running at all times.
Our project management software also provides us with an overview of all projects we are committed to at any one time – and the future key dates, milestones and requirements on each one.
This means we are always able to track our workload across the company, as well as on individual client accounts, ensuring we can successfully manage workloads, contacts and timescales to meet deadlines and maintain our levels of first-class customer service.
Our Traditional Approach
Established in 1998, we are a business with family at the heart, built around traditional values of complete customer service and satisfaction.
Partnership Working
We pride ourselves on partnership working and ensuring complete collaboration with our clients to exceed their expectations.
In-House Expertise
We have our own in-house team of project managers, site supervisors, designers and fit-out teams, including all required trades.
We Lead the Way
By turning to CTS you are choosing one of the UK’s most successful construction and shopfitting companies – and as a principal contractor, we lead on every aspect of your project.
Industry Recognition
We are accredited by Achilles ‘Building Confidence’ and recognised by leading industry bodies for our standards in work, procurement, Health and Safety, and principal contractor competence.
Our Clients
We are chosen by household names to plan, design and build their stores, including Sainsbury’s, Waitrose, Co-op, WH Smith and Specsavers, as well as working in NHS Hospitals and railway stations.
Our Google Reviews
"I had a great experience working with the team at CTS. The first meeting established trust and a clear understanding of our needs as a client, the tender process was transparent and detailed, and the project and site management throughout the fit-out delivered everything I look for in a general contractor. Communication was clear, responsive, and frequent, and the planning and quality of work were of a very high standard for their first project with us. I highly recommend their services."
Pandora Project Manager - Pandora
"I’ve always had a great experience working with CTS on our shopfitting projects. Their expertise in both retail and construction are exceptional, and they approach every job with a high level of professionalism. The team is always approachable, communicates clearly, and is quick to address any challenges that arise. I highly recommend CTS for anyone in need of reliable and efficient shopfitting services."
Construction Project Manager – Co-op Property
"Not only was project completion exceptional, but to have a completed store, snag free, final account signed, brilliant work in the local community and great safety scores is truly first class."
Development Programme Manager - Waitrose
"Having weekly progress meetings on site greatly helped us ensure that quality was one of our key focuses to achieve snag free target we were aiming for on launch day."
Retail Project Manager Construction – Co-op Food
"Great work from the CTS team!!! Thanks again for delivering a great looking store. Our customers love it."
Construction Programme Manager - John Lewis
